Email: me@pixp.cc
Location: Seattle, WA
I am a Technical Support Engineer with a background in Computer Science and a passion for development. I am always looking for new opportunities to learn and grow as a developer.
Bug Battler
Documentation Deity
Ticket Tamer
Skills
Experience
- Develop Help Center integrations to support business operations.
- Create and maintain detailed support documentation for customer-centric solutions.
- Write and develop internal documentation and processes for efficient and consistent support.
- Encourage and facilitate knowledge-sharing amongst team members.
- Provide prompt and accurate assistance to end users.
- Investigate and resolve product issues encountered in production environments.
- Develop precise reproduction steps for issues in testing environments.
- Deliver comprehensive case reports to Development, including detailed analysis and identification of problematic code.
- Contribute to the development of internal tools using technologies such as Python, Go, TypeScript, Bash, and Docker.
- Write and maintain support documentation for customer-driven solutions.
- Provide fast, accurate support to end users.
- Identify and debug product issues on customer systems.
- Create accurate reproduction steps in testing environments.
- Contribute to internal guides and documentation to promote knowledge sharing among team members.
- Deliver detailed casework to Development, including researched solutions where possible.
- Assist development of internal tools (Python, Go, Perl, Bash).
